Shipping policy

LYTStudio Shipping Policy

Last updated: 20 October 2026

At LYTStudio, our goal is to deliver your order safely and reliably, while keeping shipping affordable. This policy explains how we process, package and deliver your purchases within South Africa.

1. Shipping Coverage

We currently arrange deliveries within South Africa using our selected courier and delivery services. Available delivery options depend on your location, parcel size and the service available at checkout.

2. Shipping Fees

Shipping fees are displayed at checkout before you complete your purchase.

Our current quoted rate for eligible small parcels using the Locker to Door Small service is R90-R130. Rates may vary depending on parcel dimensions, weight, destination and courier pricing.

If a delivery option is unavailable for your order, we may need to contact you to arrange a suitable alternative before dispatch.

3. Order Processing and Collection

Orders are processed after payment has been confirmed.

Please allow time for us to prepare, package and hand over your order to our courier partner. Collection is not guaranteed on the day an order is placed.

Courier collection and dispatch schedules may vary depending on the service selected, weekends, public holidays and operational availability.

4. Estimated Delivery Times

Delivery dates provided at checkout or by the courier are estimates and are not guaranteed.

The courier quote for our selected service indicated that shipment readiness for collection could take approximately 5-8 business days, with an estimated delivery window provided by the courier.

Actual delivery times may vary depending on your location, courier operations, weather conditions and other unforeseen delays.

Business days exclude weekends and public holidays.

5. Locker-to-Door Deliveries

For eligible Locker to Door Small shipments, the parcel is handed over through the designated locker service and delivered to the recipient’s nominated delivery address.

This service is subject to the courier’s size, weight, packaging and destination requirements.

Please ensure that your delivery address, contact number and other required delivery details are accurate when placing your order.

6. Packaging and Parcel Requirements

We package orders appropriately for their contents to help protect them during transit.

Depending on the product, your order may be shipped in a mailing flyer or a suitable box. Packaging and parcel dimensions must comply with the courier’s requirements.

Oversized, overweight or incorrectly packaged parcels may require a different delivery service or additional charges.

7. Tracking Your Order

Where tracking is available, tracking information will be provided once your shipment has been registered with the courier.

Tracking updates may take some time to appear after the parcel has been handed over.

Please use the tracking details provided to follow your shipment’s progress.

8. Delivery Address and Failed Deliveries

Customers are responsible for providing complete and accurate delivery information.

If delivery cannot be completed because of incorrect details, an unavailable recipient or other circumstances outside our control, the courier may arrange another delivery attempt, return the parcel or charge additional fees in accordance with its terms.

Any additional delivery or return costs will be handled in accordance with applicable law and the courier’s policies.

9. Delays, Lost or Damaged Parcels

If your parcel is delayed, appears lost or arrives damaged, please contact us as soon as possible at our listed contact details.

We will work with our courier partner to investigate the issue and determine the appropriate next steps.

Please retain your order details, tracking information and relevant photographs of any damaged packaging or products.

Nothing in this policy limits your rights under applicable South African consumer protection law.

10. Contact Us

For shipping questions, tracking assistance or delivery concerns, please contact LYTStudio using the contact details listed on our website.

We’re committed to making your shopping and delivery experience as smooth as possible.

LYTStudio — Everyday essentials, delivered with care.